Steps to Fix Issues

Before contacting support, try these simple steps that solve most problems:

1. Restart the game – fully close it and open again.
2. Check your internet – make sure your device is connected to Wi-Fi, 3G, 4G, or 5G. If you are on Wi-Fi, ensure it’s turned on and you are within a safe range.
3. Update the app – go to the App Store or Google Play and check for a new version.
4. Restart your device – sometimes this fixes temporary glitches.
5. Clear cache (Android) – go to your device settings, find the app, and select Clear cache.

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If the problem persists after these steps, please contact support through the in-game menu.

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